Customer service

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Welcome to Annick Goutal Customer Service.
We are at your disposal to answer all your requests and will be pleased to assist you.

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- The Annick Goutal boutique online ships to the following 16 European countries : Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugual, Spain, Sweden, United Kingdom.

- If you wish to place an order and to be delivered in a country outside these zones of delivery, please write your request in the frame “Message” below. An Annick Goutal Boutique will ship you order and assist you.

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Store Locator

Find the list of our Store Locator or contact our distributors to discover them

Samples

The Annick Goutal House does not have any Sample Service.
To discover our creations, we propose you to :
- visit our Online Boutique www.annickgoutal.com :
3 samples are offered, including 2 of your choice, with every order.
- visit our Store Locator

Contact by phone

Our customer hotline is at your disposal exclusively to answer your requests regarding your order and your account. Open from Monday to Saturday, from 10am to 6pm :+0 33 (0)1 55 90 53 53

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Customer Service

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Satisfaction guaranteed

In accordance with the law, the Customer has a cooling-off period of 14 days as from the delivery of the Products to return them to the Annick Goutal e-boutique for a refund.

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Secured payment

The Annick Goutal e-boutique uses the Ogone solution which offers an optimal level of security in your online payment transactions. Integrating the 3D Secure identification processes (Verified by Visa, MasterCard SecureCode and JCB J/Secure), its solution maintains the highest level of security during your buying experience on the Annick Goutal website.

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Delivery countries

The Annick Goutal boutique online ships to the following European countries : Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugual, Spain, Sweden, United Kingdom.
For more information on our charges and delivery deadlines, please check our FAQ section.

Other countries: possibility of mail-order selling through an Annick Goutal boutique in Paris. Please send your request at the following email address: castiglione@annick-goutal.fr

fermer / close   We thank you for shopping with us and are pleased to offer you with any order :
- 3 samples including 2 of your choice
- Free delivery in France from 100€ of purchase
- The delivery in 16 countries in Europe