Customer service

Contact us

We are at your disposal to answer all your requests regarding:

My order / My account

  • How to buy online ?
  • My order
  • Delivery
  • Return and Refund
  • My account
  • Newsletter registration

Contact us: serviceclient.annickgoutal@mixcommerce.com 00 33 (0)1 55 90 53 53 From Monday to Saturday, from 10am to 6pm

Any other request

  • Information and personal advice on our creations
  • Order and Delivery to all countries worldwide
    where the online boutique does not ensure the delivery today
  • Press Relations
  • Corporate information
  • Applications
  • Comments & suggestions

Please contact MAGALI: customerservice@annick-goutal.com (* Countries which delivery is not ensure by the online boutique:
Austria, Germany, Belgium, Denmark, Spain, Finland, France, Greece, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, United Kingdom, Sweden.)

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Satisfaction guaranteed

In accordance with the law, the Customer has a cooling-off period of 14 days as from the delivery of the Products to return them to the Annick Goutal e-boutique for a refund.

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Secured payment

The Annick Goutal e-boutique uses the Ogone solution which offers an optimal level of security in your online payment transactions. Integrating the 3D Secure identification processes (Verified by Visa, MasterCard SecureCode and JCB J/Secure), its solution maintains the highest level of security during your buying experience on the Annick Goutal website.

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Delivery countries

The Annick Goutal boutique online ships to the following European countries : Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italie, Luxembourg, Netherlands, Poland, Spain, Sweden, United Kingdom.
For more information on our charges and delivery deadlines, please check our FAQ section.

Other countries: possibility of mail-order selling through an Annick Goutal boutique in Paris. Please send your request at the following email address: customerservice@annick-goutal.com